General Terms & Conditions
Merchandise prices and specifications are subject to change without notice. Typographic, photographic and descriptive errors are subject to corrections. We reserve the right to cancel orders for any reason prior to delivery of that order and refund the customer in full.
Shipping & Delivery Policy
Deliveries within the UK & EU
A nominal charge is made for handling and shipping, this is shown in the checkout before you enter your payment details.
Delivery Weight Band Charge:
|UK||Single Items up to 1.5K||
|UK||Items up to 30K||
|Europe||Single Items up to 1.5K||
|Europe||Items up to 30K||
|Outside Europe||* Please e-mail us for individual quote at email@example.com||
We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 15 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 5 working days.
Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order.
Heavy, bulky items or multiple orders.
Please note that for heavy, bulky items or multiple orders, Incognito-UK shipping rates may not apply. If this is the case individual shipping rates are calculated. You will be emailed the approximate shipping charges for these items. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote.
Incognito-UK is dedicated to delivering low prices on all products and services and will continue to seek reliable, inexpensive shipping providers.
Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature.
This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at firstname.lastname@example.org or call customer care on 0161 228 7999 stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.
The Incognito-UK Exchange & Return Policy
Incognito-UK is committed to keeping your custom. So if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 7 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the return is due to a faulty product or an error on our part.
Returning Items by Mail
1. Contact us at email@example.com or call us on 0161 228 7999 between the hours of 10.00am and 2.30pm to request our returns address.
2. Package the return securely (in the original package if possible), and include a note with your name, address and order number, also:-
– State the item(s) that you are returning.
– State the reason for the return.
– Indicate whether you would prefer a refund or an exchange.
– State the preferred delivery address for your exchange or cheque (if paid for by cheque) refund.
– If your return is due to faulty goods or an error on the part of Incognito-UK and you are asking for a refund of the delivery expense please include a receipt for this cost.
**** NOTE: Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service. If you want the delivery charge refunded please remember to include the receipt for this cost. ****
3. Please note that refunds for cancellations and/or returns will be processed in the same form of payment originally used.
Most items in the Incognito-UK shop have a manufacturer’s warranty, which is passed directly to the customer. Incognito-UK has no control over the terms of the warranty. If your product is faulty on delivery Incognito-UK will be pleased to refund the purchase, subject to our returns policy.
B. What information do we collect?
Incognito-UK collects the following:
* Details you provide upon account creation
* Information we learn about you from your use of our service
* Data gathered from your visits to incognito-uk.co.uk
**We use secure server software (SSL) to protect your data**
Please tell us as soon as possible if any of your personal details (name, address etc.) change, therefore ensuring our records are up to date.
C. What will we do with your details?
We will use the data to manage your account effectively and to administer our service. We will also use it to inform you of any changes to our service. We may send you offers or information pertaining to products or services offered by third parties which we think you might be interested in (you may opt not to receive these mailings).
We may contact you by post, fax, email or telephone. If at any time you decide you no longer want to be contacted by us or to receive offers and information from Incognito-UK, please send an email to firstname.lastname@example.org and we will remove you from our mailing list.
D. Disclosures of your information
We will not sell, trade or pass information about you to others. We will share your information with email@example.com and other parties involved in providing the service. These third parties may use the information to market their products or services. If you do not wish to receive promotional mailings, please opt out by checking the appropriate box on the registration form.
E. Transferring information overseas
Please note that information about you WILL NOT be transferred overseas.
F. What about cookies?
G. Security Procedures
As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that the information about you is not damaged or destroyed, or disclosed to a third party without your permission. This means that we may require you to co-operate with our security checks before we can disclose information to you